How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Stage One NY LLC
823 Bergen St. Brooklyn NY 11238
Returns Department Tracking #
3. Include in your package a signed letter stating the reason for your return and the original receipt.
> You may return your purchase within 30 days of receipt for an exchange or a refund as long as the furniture is good condition and in the original packaging. Altered and assembled products may not be returned. We recommend you keep your packaging for at 15 days after you receive the merchandise.
>If your items are not damaged or defective and you'd like to return them, they carry a 25% restocking fee which will be deducted from your refund. You will also have to pay for the shipping charges for shipping the furniture to you (even if not invoiced at the time of sale or discounted) as well as the shipping back to our warehouse. This is because we do not stock our products and we will now have to storage it.
>To return a product, send an email to email@example.com with your name, order number and reason for return. No phone cancellation or return requests will be processed. Customers must receive a written authorization back from our company prior to returning a product.
>We allow cancelation up to 12 hours after the order has been placed, unless the order has already been shipped by the manufacturer.
For this reason; Please review all the items, quantities and size in your shopping cart prior to ordering, and your email confirmation right after placing the order in order to avoid any problems. Because: Once an order is placed with us, our process is to submit the order directly to the manufacturer on your behalf. When this is completed, we and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the return policy above.
>Any exception to this cancellation policy will be solely at the discretion of our management. In the event that our management agrees to proceed with the cancellation of an order, the customer will responsible for a cancellation or restocking fee of up to 25% of the purchase price as well as any shipping and handling fees that may apply. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to firstname.lastname@example.org Please note that only written requests for cancellation and only requests to this email address will be processed by us. Special orders and orders that are being held in our warehouse for a delayed delivery date at the request of the customer cannot be cancelled.
>Stage One NYC reserves the right to cancel an order when we determine that we will not be able to fulfill your order. Upon such cancellation we will notify the customer and refund the full amount that has already been paid.